Overview

At Electro Fiere Store, we are committed to providing reliable, secure, and transparent shipping services. This Shipping Information page explains how orders are processed, shipped, tracked, and delivered.

Our goal is to ensure that every order arrives safely and within the estimated delivery timeframe.

Shipping Destinations

We currently deliver to the following countries:

• Germany

• Italy

Additional destinations may be added in the future. The list of available countries is always displayed during checkout.

If your country is not available during checkout, please contact our customer support team before placing your order.

Order Processing

Orders are normally prepared and dispatched within 1–3 business days after payment has been successfully received and verified.

Orders placed on weekends or public holidays are processed on the next business day.

Processing times may occasionally be extended during promotional events, public holidays, or periods of exceptionally high order volume.

Estimated Delivery Times

Delivery times are estimates only and may occasionally be affected by weather conditions, customs procedures, carrier delays, or other circumstances beyond our control.

Shipping Costs

Shipping costs are calculated as follows:

• Free Standard Shipping on orders of €200 or more.

• Standard Shipping Fee: €15 for orders below €200.

Any available promotional shipping offers will be clearly displayed during checkout.

No hidden shipping charges are applied after your order has been confirmed.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email including:

• Order confirmation

• Tracking number

• Carrier information

• Tracking link (when available)

Tracking information may require up to 24–48 hours to become active.

Customers may also track their orders using our Order Tracking page.

Delivery Partners

To ensure reliable delivery, we work with trusted logistics partners, including:

• DHL

• UPS

• DPD

• GLS

• National Postal Services (where applicable)

The selected carrier may vary depending on the destination, package size, product type, and shipping method.

Large and Heavy Products

Some products, including televisions, washing machines, refrigerators, portable power stations, generators, and electric bicycles, may require specialized transportation.

These products may have slightly longer delivery times due to carrier scheduling and handling requirements.

Where applicable, customers will receive additional delivery information after their order has been confirmed.

Split Shipments

Orders containing multiple products may be shipped separately from different warehouses or suppliers.

In such cases, customers will receive separate tracking information for each shipment when applicable.

No additional shipping charges will be applied for split deliveries.

Customs, Duties and Taxes

Orders delivered within the European Union are shipped according to applicable European regulations.

For future deliveries outside the European Union, customs duties, import taxes, and local charges may apply and are the responsibility of the customer unless otherwise stated during checkout.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information.

If an incorrect or incomplete address is provided after an order has been shipped, additional shipping costs may apply for redelivery or address correction.

Lost, Delayed or Damaged Shipments

If your shipment is:

• Lost in transit

• Significantly delayed

• Delivered damaged

please contact our customer support team as soon as possible.

To help us investigate the issue, please include:

• Your order number

• Photographs of the package

• Photographs of the damaged product (if applicable)

We will work with the shipping carrier to resolve the issue as quickly as possible.

Undeliverable Packages

If a package is returned because it was refused, unclaimed, or could not be delivered due to incorrect shipping information, we may:

• reship the order after payment of any applicable shipping charges; or

• issue a refund excluding any shipping costs already incurred, where permitted by applicable law.

Contact Us

For any questions regarding shipping or delivery, please contact us:

Email: support@electrofiere-store.com

Phone: +39 377 368 7104

Business Address:

Electro Fiere Srls

Via Antonio Segni, 13

62018 Potenza Picena (MC)

Italy

Policy Updates

We may update this Shipping Information page from time to time to reflect operational, legal, or regulatory changes.

The most recent version will always be available on this page.

Last Updated: June 2026